Privacy Policy

Last updated: June 23, 2026

1. Who We Are

MX Digital LLC, operating as MX Reception Services ("we," "our," or "us"), provides AI-powered receptionist services for home service businesses. Our website is https://mxreception.agency.

2. Information We Collect

We collect information in the following ways:

  • Business clients: Name, business name, email address, phone number, and billing information when you sign up for our services.
  • Callers: Name, phone number, address, and appointment details collected during AI-assisted calls on behalf of our business clients.
  • Website visitors: Basic usage data via analytics (pages visited, browser type).

3. How We Use Your Information

  • To provide AI receptionist and appointment booking services
  • To send SMS confirmation messages to callers after bookings
  • To send booking alert notifications to business operators
  • To improve our services and respond to support requests
  • To comply with legal obligations

4. SMS Messaging

We send SMS messages in two contexts:

  • Customer confirmations: Callers receive a one-time appointment confirmation text after booking through our AI receptionist. Consent is obtained verbally during the call.
  • Operator alerts: Business clients receive booking notifications as part of their service agreement.

Message and data rates may apply. To opt out of SMS messages, reply STOP. For help, reply HELP.

5. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:

  • Service providers (e.g., Twilio for SMS, Vapi for voice AI) solely to deliver our services
  • Business clients on whose behalf we collected the information
  • Law enforcement or regulators when required by law

6. Data Retention

We retain call records and booking data for up to 12 months. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to access, correct, or delete personal information we hold about you. Contact us at hello@mxreception.agency to make a request.

8. Contact Us

MX Digital LLC
2108 N St Ste N
Sacramento, CA 95816
hello@mxreception.agency